5/11/2020

Dear Valued Patient,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Our office will reopen on Monday, May 18 to the new normal service. The regular business hours are Monday — Thursday, 8 a.m. — 5 p.m. As we begin to return to “the new normal,” we ask for your support and patience as we implement new screening policies and procedures.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association® (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the office. You have the option to wait in your car instead of the reception room. Simply call us when you arrive, and we will let you know when we are ready for you.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since these items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you. We request that you do not bring anyone who does not have an appointment, in order to keep the number of people in the waiting room to a minimum.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Our office is here to serve you. As a reminder, you may contact us at 864-859-7288 or visit our website at lightwayfamilydentistry.com

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Glenn R. Edens, DMD